As a valued Enso Connect customer and professional Airbnb host, we want to ensure you’re fully informed and confidently prepared for Airbnb’s updated Off-Platform and Fee Transparency Policy, which takes effect on April 17, 2025 for existing users.
As an official Airbnb partner, Enso Connect is the only authorized third-party platform for digital guest experience solutions in the vacation rental space. This means you can continue to use Enso for check-in flows, upsells, personalized messaging, guidebooks, and more – all while remaining fully compliant with Airbnb’s evolving policies.
We understand these updates may raise concerns. Airbnb’s changes are designed to safeguard guest data, which is central to their platform. As a verified partner – you can find us listed here – we’ve taken extensive steps to meet their strict requirements, including:
Comprehensive insurance coverage
External penetration testing
Strong data privacy and security measures
That said, it’s important to remember that partnership with Enso Connect does not automatically guarantee compliance on your behalf. Hosts are still responsible for understanding and following Airbnb’s policies – including how fees, guest information, and communication are handled. We’re here to support you with tools that make compliance easier, but it’s crucial to stay informed and ensure your practices align with Airbnb’s expectations.
What You Can Do with Enso Connect
Thanks to our partner status with Airbnb, you are permitted to:
What You Cannot Do with Enso Connect
To remain compliant with Airbnb’s policy – even as an Enso user – avoid:
Boarding Pass Links
Allowed with Enso
Yes
Important notes
The Boarding Pass links do not require login or registration. These unique links are automatically generated with the data shared by Airbnb to Enso Connect.
If a guest requests the information to be shared directly on Airbnb without accessing a different link, you must comply.
airbnb policy quote & link
“Asking guests to create a separate account or register on another website besides Airbnb.com for purposes of gaining entry to a listing”
In addition to being an official Airbnb partner, please note that guests are not required to register on Enso Connect. We generate secure, personalized links for each guest using the information provided by Airbnb, which is handled with strict confidentiality.”
Fees, Security Deposits & Damage Waivers
Allowed with Enso
Yes – Enso Connect is an approved partner of AirBnb.
Important notes
List fees clearly in your description (this includes Damage Deposits/Waivers, Pet Fees, Cleaning Fees, etc.). Offer guests a choice between waiver or deposit; we do not recommend offering mandatory damage waivers to Airbnb guests.
Best Practice Tip 💡
Mandatory fees MUST be disclosed in your AirBnb listing.
airbnb policy quote & link
“Select software-connected hosts may collect payment for disclosed mandatory fees and security deposits off of the Airbnb platform”
ID Collection & Background Checks
Allowed with Enso
With a legal reason (i.e.: required by law or HOA rules)
Important notes
Guest verification steps must be disclosed and justifiable (e.g., building security, HOA, or Local Law). You cannot collect Guest IDs without proof that your property requires it, and subject to approval from Airbnb (if disputed by your guest).
airbnb policy quote & link
“You may require additional contact/identity information if it is required for legal or compliance reasons and can be verified by a host upon request by Airbnb (such as local laws, HOA rules, building security rules). In such instances, hosts must include information about what is required and why in their listing description, so guests understand this additional step is a requirement prior to booking. Hosts are responsible for ensuring compliance with applicable data privacy laws”
Guest Contact Data (email, phone, etc.)
Allowed with Enso
Yes
Important notes
Cannot be required. Explain why you’re collecting, and allow opt-out.
airbnb policy quote & link
“After accepting a booking, you may ask a guest to confirm that the contact information provided by Airbnb is an appropriate way to get in touch during their trip or if the guest requests an alternative means of communication after booking”
