The Best GuestView Guide Alternative to Switch To
GuestView Guide’s parent company, Sharp NEC Display Solutions has announced that the product has been discontinued as of October, 2024. f you are a user of this product, looking for the best alternative to GuestView Guide, consider Enso Connect.
October 10, 2023
In the dynamic world of hospitality technology, staying updated with the best tools is crucial for maintaining a competitive edge. GuestView Guide has long been recognized for its digital concierge display, offering vacation homes a streamlined way to enhance guest experiences. However, with its recent discontinuation, many property managers and hospitality professionals are on the lookout for a worthy alternative that can deliver the same level of excellence and innovation.
Enter Enso Connect—a platform that not only serves as a viable replacement for GuestView Guide but also offers advanced features that set it apart. Enso Connect is designed to meet the evolving needs of modern hospitality, providing a comprehensive suite of tools that enhance guest interaction and streamline property management.
In this comprehensive guide, we will explore the key features and benefits of both GuestView Guide and Enso Connect. We will delve into how Enso Connect’s advanced functionalities, user-friendly interface, and integration capabilities make it an ideal choice for forward-thinking hospitality professionals. From its seamless digital concierge services to its innovative guest communication tools, Enso Connect represents a significant step forward in hospitality technology.
By understanding the advantages of Enso Connect, property managers and hoteliers can make informed decisions about upgrading their technology stack to better meet the demands of today’s travelers and improve overall operational efficiency. This guide will highlight why Enso Connect is not just an alternative but a superior choice for those looking to elevate their guest experience and stay ahead in the competitive hospitality landscape.
What is GuestView Guide?
GuestView Guide offers digital concierge services, a display that can be mounted on walls within vacation rental properties.
This display provides guests with an easy way to communicate and obtain additional information about the property and its location.
The goal of the GuestView Guide is to personalize the experience for guests, making their stay more informative and convenient.
Why Consider an Alternative to GuestView?
Main reasons users seek alternatives to software solutions are cost, features, user experience or support. In this case the reason is different. GuestView Guide have customers who are advocating for the company and their solution. However, the company is discontinuing service next year, with no new subscribers to Guest Guide.
If you are a user of this product, looking for the best alternative to GuestView Guide, consider Enso Connect. In this article we will explain why Enso Connect stands out as the best alternative to GuestView Guide you can find.
Why GuestViewGuide is being discontinued?
GuestView Guide’s parent company, Sharp NEC Display Solutions has announced that the product will be discontinued in October, 2024. They explain closure of the business by the need to align with Sharp NEC’s broader vision for the future.
Sharp NEC Display Solutions is a well known manufacturer of computer monitors and large-screen public-information displays. The company is a leader in interactive display technology with over 100 years of innovation and experience. We didn’t find any official clarifications from the company about this change.
Alternatives to GuestView Guide: guest apps and digital guidesWhile GuestView Guide has made a significant mark in the rental industry, digital alternatives are gaining popularity among hospitality professionals. Digital guides and guidebook apps have emerged as essential tools for property managers. While there’re options like Hostfully guidebooks, Touch Stay and Hellohere app, for advanced functionality and seamless tech integration, consider Enso Connect.
What is a digital guidebook?
The digital welcome book or guidebook serves as a one-stop-shop for guests, providing them with essential information and recommendations. They include everything from house rules, property and amenity manuals, check-in and checkout instructions to neighbourhood guides and local attractions. The globally renowned guest experience innovator, Airbnb, defines Airbnb guidebook in this manner: “Can’t be there to give your guests the local tour? Take a few minutes to create a guidebook—it’s a great way to win over travelers. You can suggest your favorite restaurants, stores, parks, and attractions.”
What is a guest app?
A guest app is a specialized digital tool used in hospitality, offering guests a single platform to access essential accommodation details, local guides, and service requests. It facilitates direct communication with property management, enables digital check-in/check-out processes, and often includes features for booking, promotions, and loyalty program tracking. By integrating various functionalities, the app significantly enhances the guest experience, streamlines property operations, and fosters a stronger guest-property relationship.
Enso Connect VS GuestView: Pros and cons comparison summary
GuestView Guide | Enso Connect | |
|---|---|---|
Welcome Screen | A personalized welcome screen greets guests upon arrival. | Guests receive the Boarding Pass link after booking. The greeting message can be personalized and customized according to needs of every individual hospitality business. |
Check-in Survey | Collects guests’ first impressions of the property, allowing for immediate feedback and issue resolution. | There are “Support” button in the Boarding Pass, that is available to guests 24/7 after verification. They can report any issues within the Boarding Pass or find needed answers in the property guidebooks. |
Home Screen | Provides guests with weather updates, how-to videos on amenities (e.g., home entertainment system), and local area suggestions. | The Boarding Pass puts this and so much more in the palm of their hand. Weather, amenities, instructions, local attractions, upgrades, promotions, and so much more! |
Local Recommendations | Curated list of recommended local restaurants and businesses. | Digital Guidebook is completely customizable to recommend restaurants, services, tours, attractions and more. Enso Experiences is an AI-enabled "Things to Do" feature that lists highest rated attractions based on your property location. You earn 2-5% commission if your guest books! |
How-To Property Information | Videos that provide basic information, such as Wi-Fi access, TV usage, or hot tub unlocking procedures. | Enso Connect's guidebooks allow creating guides about anything, including videos, links, images, a bulleted list, a step-by-step guide - it is completely customizable. |
Just-in-Time Guest Communication | Enables real-time communication with guests or scheduled messages, such as trash day reminders. | With Enso Connect you can schedule reminders or any messages you need to send to your guests anytime. It is the best guest communication tool for vacation rentals. |
Interactive Guest Check-in | The screen is in the unit, so interaction is not available before the guest actually gets inside. | The Boarding Pass provides guests with step-by-step check-in instructions, can provide SmartLock codes for access, can promote an 'early checkin' upsell, and can notifies short-term rental managers upon guest check-in - just to name a few pre-arrival features! |
Interactive Guest Checkout | Provides guests with a checkout checklist | Provides guests with step-by-step checkout instructions and notifies rental property managers upon guest checkout. Automatically send guest reviews request to only happy guests, boosting the likelihood of receiving positive reviews. |
Add-on Services / Upgrades | Mid-stay promos only | The Boarding Pass can offer promotions pre-arrival, during stay, and post-check out. |
Digital Billboard / Promotions | Promote services, activities, and even cross-promote other properties to enhance the guest experience and generate additional revenue. | With Enso Connect, you can automate mid-stay offers and time them perfectly. From mid-stay cleaning to late checkout times - timed promotions have better take-up rates driving more revenue! |
Factors to Consider When Switching
Data migration and integration capabilities
Enso Connect seamlessly integrates with leading property management systems for short-term rentals and boutique hotels. While each integration offers varying degrees of two-way synchronization, all maintain high-quality API connections. See the full list of available PMS integrations here.
Set up and onboarding process
We pride ourselves on having one of the swiftest onboarding processes in the sector. Our Guest Journey Editor facilitates a speedy setup, without compromising quality. All new customers have at least two onboarding sessions with our team, that is also available for following questions.
Customer support
Our customer testimonials frequently highlight the Enso Connect support team. This recognition is well-deserved, as we prioritize providing attentive, human-centric support, ensuring timely and optimal solutions for our users.
Compatibility with existing systems and tools
Enso Connect has many partnerships and third-party integrations with best-in-class hospitality tech tools. This is why we are known to be the “Zapier of hospitality” and will help you connect any powerful tool that you already use. Check the details with the Enso Connect team to receive the exact plan for compatibility.
Conclusion
While the discontinuation of GuestView Guide is unfortunate, it opens doors to explore more advanced platforms like Enso Connect. With its plethora of features, integrations, and top-notch support, Enso Connect is set to redefine the hospitality tech landscape. If you’re considering making the switch, now is the time. Elevate your overall guest experience, boost revenue and reduce operational costs to grow your business efficiently with Enso Connect.
