Duve VS Enso Connect: Features, Pricing, Alternatives

In the heart of every successful hospitality business lies an exceptional guest experience. That's why successful hospitality operators need a guest management platform also known as "guest experience platform". These digital wizards help hospitality professionals transform ordinary stays into unforgettable journeys. Guest experience platforms manage seamless access, unified communication, new revenue streams and personalized touches that make each guest feel special.

Welcome to the world of guest experience applications - where magic happens at your guests’ fingertips.

If you're managing vacation rentals or boutique hotels, you've likely encountered two standout names: Enso Connect and Duve. But with a dizzying array of features and tools, how do you choose the right fit for your unique needs? So Duve VS Enso Connect - let's dig in.

We get it, choosing vacation rental software is hard. You're looking for clarity on the differences between Duve VS Enso Connect, and want to explore the options before investing. That's why we've crafted this comprehensive guide, where we will:

1. Dive into Duve and Enso Connect, unpacking their features, pricing, and what customers are saying.

2. Put Enso Connect and Duve head-to-head, comparing these industry leaders feature by feature.

3. Back our insights with case studies and customer testimonials.

Spoiler: Enso Connect gives vacation rental professionals more flexibility, customization and a slick user-friendly design for crafting remarkable guest interactions. Ready to unlock the secrets of a stellar guest experience, powered by technology? Let's dive in and see why James Cornwell picked Enso Connect!

Duve VS Enso Connect: Top Four Differences

1. Focus on Vacation Rentals VS Hotel Chains

While Duve caters primarily to hotels with standardized accommodations, Enso Connect is tailored to the diverse needs of short-term rentals and boutique hospitality. Enso Connect's highly configurable platform adapts to hundreds of unique scenarios, offering unparalleled flexibility for distinctive vacation rental management needs.

For example, Enso Connect's mobile app lets vacation rental professionals manage guest interactions on the go. This is crucial for managing dispersed short-term rental properties, unlike centralized hotels. Duve does not provide a mobile app for users.

2. State-of-the-art Guest App

Enso Connect's Boarding Pass guest web app sets the bar high for user-friendly design and convenience. The Boarding Pass V3 blends magazine-style aesthetics with e-commerce best practices. It incorporates condition-based automation and data-driven personalization for a tailored guest experience. We've thoroughly compared the most popular guest apps for vacation rentals and boutique hotels here.

This app serves as a powerful sales tool for hospitality professionals. The Boarding Pass is a single link that navigates guests through the entire journey, from booking to checkout. With the Boarding Pass, all the essential information needed for perfect guest stays is at their fingertips, anytime and anywhere. Guests can access information, verify details, handle agreements and fees, and explore digital guestbooks and area guides in real time.

With Enso Connect's Boarding Pass V3, the guest portal has become a state-of-the-art engagement and e-commerce tool for hospitality operators. The web app combines intuitive design, advanced branding capabilities, and seamless integrations to offer an unmatched user experience.

3. Better Connectivity with Essential Tools for Hospitality Professionals

Enso Connect’s flexibility and connectivity with other tools are creating a big advantage in smooth user experience. This is hard to beat even for such industry veterans like Duve.

For example, Duve's smart devices options are limited, favoring hotel-style systems over vacation rental choices.

Another example, Enso Connect offers white-label guest verification, Truvi (previously Superhog) and Autohost, in its interface. Duve doesn't provide these integrations.

4. Flexible Incremental Revenue Generators

Enso Connect's mission is to improve vacation rental guest experience and drive measurable revenue growth for operators. That's why we integrate revenue-generating features into every stage of the guest journey. Here are our main tools that illustrate this approach:

Custom Upsells and Affiliate Links

Operators can create upsell offers, like early check-in, late checkout, mid-stay cleaning and more. They can also integrate third-party local services, like dining, luggage storage, party planning, etc. into the guest app.

Enso Experiences (Automated Activity Bookings)

Feature that automatically curates and displays nearby tours/activities within the guest guest web app. Bookings are managed by partners, making this a true passive income stream.

Flexible Damage Protection (Damage Waivers)

Enso Connect provides a dual-option system: guests choose between a traditional security deposit or a non-refundable damage waiver. This flexibility reduces friction during booking while driving ancillary revenue. Users typically see an immediate 6% boost in ancillary income after implementing Enso's damage waivers.

Product Overview and Key Features: Enso Connect

Enso Connect is an AI-powered end-to-end guest management system for vacation rentals, boutique hotels and serviced apartments. The platform offers a range of powerful tools and features, allowing to personalize and monetize interactions throughout the guest journey.

Alongside AI-driven unified messaging, Enso Connect offers a Boarding Pass guest app, customized upsells, smart automation, CRM, and more.

Enso Connect's key features include:

• Unified inbox for managing email, SMS, WhatsApp messages, Airbnb and other online travel agencies (OTAs) correspondence

• EnsoAI unlocks advanced language capabilities within the platform

• Customizable upsells and in-app payment options for additional revenue streams. NEW: Enso Experiences - a passive revenue tool!

• Built-in guest verification services through partnerships with safety providers like Autohost and Superhog

• Ability to create automated workflows and set conditions based on booking sources or other factors

• Hospitality CRM hub, allowing to centralize guest data and personalize interactions.

What's Unique About Enso Connect?

Two key characteristics differentiate Enso Connect from other solutions:

- Flexibility and granular control over functionality. This allows hospitality businesses to fine-tune processes according to their unique requirements.

- The connectivity approach. Like Zapier of hospitality, the platform is connecting software that hospitality operators love and use, like Autohost or Superhog. Thanks to its high quality integrations with those partners, the platform allows integrating the services into one smooth and streamlined guest journey, without a need for guests to jump between different links or the team to log into many applications.

Examples of Enso Connect's configurability:

Here are a selection of mini demos, made by Francois Gouelo, cofounder and CEO of Enso Connect.

- Crunching unexpected vacation rental scenarios with smart automations

- Working with two property management software providers

- Automating flexible property protection options

- Showing seasonal guidebooks automatically

and much more.

Duve and Enso Connect have similar features for enhancing guest experience and streamlining operations for hospitality professionals. Both automate communication throughout the guest journey, offer a unified inbox and a guest app, capture security deposits and facilitate upsells. Both platforms let hospitality professionals pre-register guests and simplify check-in. They also customize data collection before check-in, collect IDs, and use Stripe for transactions. Both software have a direct integration with Airbnb, however, Duve’s integration has limitations. Both products can automate requests for guest reviews based on guest sentiment.

EnsoAI VS DuveAI - Key differences

1. AI sophistication

Enso Connect's solution appears to be more advanced in terms of AI integration, using GPT-4o for generating contextually aware and personalized responses. Duve's automation seems to rely more on pre-written templates and scheduled messages.

2. Personalization

Enso Connect's AI analyzes past conversations and property-specific information to create more tailored responses, while Duve focuses on templated messages.

3. Language support

Enso Connect explicitly mentions support for over 50 languages, which is particularly beneficial for properties with international guests.

4. Sentiment analysis

Enso Connect incorporates sentiment analysis to adjust responses and potentially trigger automated actions, a feature not mentioned for Duve.

5. Upselling approach

While both platforms offer upselling capabilities, Enso Connect integrates this into its AI-driven system, potentially allowing for more dynamic and contextual upsell opportunities. Duve offers automated upsells as part of a premium package.

EnsoAI takes a more comprehensive approach by not only leveraging information within the Enso platform but also from external sources. This enables our AI to provide more informed responses that can be further customized before sending, personalizing customer interactions. Additionally, EnsoAI offers the ability to prompt responses, similar to ChatGPT functionality, enhancing the efficiency of customer support.

Enso Connect's recent AI special report categorizes guest conversations, improving AI replies and providing insights into common guest requests.

Enso Connect's AI-driven predictive responses appear to offer a more personalized, and context-aware approach to guest communication. In contrast, Duve's system relies on a more traditional automated messaging approach.

Third-party and smart lock integrations

When using multiple third-party tools alongside Duve, the lack of seamless integration creates manual overhead for customers. This issue was highlighted by a customer moving from Duve to Enso Connect. They had to perform manual work for every new booking due to the lack of automation between Duve and their other tools. Enso Connect solves this issue by offering white labelling and quality integrations and automation across various third-party hospitality tech tools.

Manage Your Guest Messaging in Mobile (on-the-go)

Duve doesn’t offer a mobile app, for users to be able to manage guest interactions on the go.

Duve VS Enso Connect Pricing

Now that you’ve seen the different functionalities available in Duve, let’s dive into pricing.

Duve offers four pricing plans:

1. Basic: $6 (€5, £4.5) per room/bed per month, includes online check-in, guest app, and basic analytics.

2. Pro: $7.5 (€6.5, £5.5) per room/bed per month, adds communication suite with SMS and WhatsApp capabilities.

3. Premium: $10 (€9, £8) per room/bed per month, includes all Pro features plus upsells and eCommerce functionalities.

4. Enterprise: Custom pricing with advanced customizations and dedicated account management.

This is comparable with the Enso Connect pricing. Get instant pricing for Enso Connect here.

For upselling, Enso Connect charges 5%, while Duve takes 10% of what is coming through the system.

Alternatives to Duve

Duve has been a reputable player in the market for 8 years, recognized for their innovative digital hospitality systems. Criticizing their potential reliability issues is inaccurate, as they are a strong industry contender adding significant value to their users.

However, with the advent of advanced AI systems, innovative vendors like Enso Connect are rapidly disrupting the space. While Duve maintains its competitive edge through acquisitions, they are also pivoting their focus from vacation rentals to the standardized hotel industry.

If you’re looking for alternatives to Duve, focused on the needs of short-term rental or vacation rental businesses, Enso Connect is a go-to solution.